A few nuggets for you to ponder about mobile usage:
• 66% percent of smartphone owners
sleep with their phone next to them, look at it just before sleeping and look
at
it first thing when they wake in the morning
• 48% percent admit to ending a relationship via text message, email, Facebook or Twitter
• 35% percent of adults with
families regularly check their phone at the dinner table
So, the big question is, how are you preparing your customer
service experience for this “Mobile First” customer? Because, make no mistake, they are at your
doorstep…..
