Delivering Happiness

A quick note here to say that I just finished reading the book from Tony Hsieh, the CEO of Zappos about Delivering Happiness. What a great book and challenging at the same time. It really flips the typical model of customer experience and delivery on its head. I think there are others that have come before Zappos in trying to attain the customer experience that they are shooting for, Nordstroms is one that comes to mind. But the part that really differentiates the Nordstroms of the world from Zappos, is the core desire of the team at Zappos to "Deliver Happiness". They have decided that the culture of company dictates the delivery of service to their customers and vendors and don't just use service as a means to make more money. Making more money is a by product of the culture and the belief that making people happy will bring more customers.

Really interesting stuff at the end of the book as well on the Science of Happiness.

Definitely worth the read for the stories and the ideas he lays out in a story telling fashion.