First Day on the Job

Hello to you all!

I am excited to be starting my first blog. I have been thinking about it for some time, but just recently got the extra nudge I needed to push me into the blogshpere with all my opinions open for the world to see. The biggest reason I didn't want to get into blogging was because I wanted to keep at least part of my life off line, in a secret hiding spot where no Google, yahoo, baidu, or ask search engine could find me. Not because I have something dark to hide in my closet. But simply because I wanted to have some time in my life that was true and authentic still, real relationships between humans that were based on looking someone in the eye.

But then I started thinking about all the changes that have happened in the world and started to rethink what Authentic really means. Is it something that is personal? Something that is human? Something that you need to see or touch or hear to know it is true? Is it digital or analog? Is it in a voice or in a smile or in a laugh?

That is what I hope to tackle as often as possible on this blog. What does it mean to strive for an authentic customer experience? What is authentic to customers? How do you know when you have it? Does authenticity mean better service? Does it mean better customer satisfaction scores or higher first call resolution? I am not sure. But I am going to explore these issues and hopefully ask some questions that will make people think and talk back to me.

I am looking forward to a long ride on the never ending Ferris Wheel that is customer service!